1. Refunds: We offer refunds for non-customized products within 30 days of purchase. Refunds will be issued in the form of store credit, minus any shipping and handling fees incurred by Symphony Artistry.

2. Returns: You may return any non-customized product in its original condition and packaging within 30 days of purchase. Please note that you will be responsible for all shipping and handling fees associated with the return. Symphony Artistry is not responsible for lost or damaged items during return shipping.

3. Customized Products: Unfortunately, we cannot offer refunds or returns for customized products. This includes any product that has been personalized or modified to your specifications.

4. How to Initiate a Return: To initiate a return, please contact our customer service team at contact@symphonyartistry.com to receive return authorization and further instructions. We recommend that you use a trackable shipping method and purchase shipping insurance to ensure that the item arrives safely.

5. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue as quickly as possible, including providing a replacement or issuing a refund.

6. Exchanges: We do not offer exchanges at this time. If you wish to exchange a product, please return the original item and place a new order for the desired item.

Please note that Symphony Artistry reserves the right to refuse any return that does not comply with our policies. If you have any questions or concerns about our refund and return policy, please contact us at contact@symphonyartistry.com.